Terms of use
Your privacy is important to us at CarePet AI. We respect your privacy regarding any information we may collect from you across our website and mobile application.
What information do we collect?
When you create an account on CarePet AI, we collect your name, email address, and basic profile information. We may also collect information about your pets, including their names, breeds, ages, weights, and health records that you choose to input into the platform.
Additionally, we automatically collect usage data such as your IP address, browser type, device information, pages visited, and interactions within the app. This data helps us understand how our users engage with the platform and improve our services accordingly.
All personal information that you provide must be true, complete, and accurate. You are responsible for notifying us of any changes to ensure our records remain up to date and we can continue to provide you with the best possible service.
How do we use your information?
We use collected information to operate, maintain, and improve the CarePet AI platform. This includes personalizing your experience, delivering relevant pet care recommendations, connecting you with verified professionals such as veterinarians, trainers, and nutritionists, and sending timely reminders about vaccinations and wellness check-ups.
Your data also helps us respond to your inquiries, manage your account, process transactions, and send you updates, security alerts, and administrative messages. We may use aggregated, anonymized data to analyze trends, administer the app, and gather demographic information for research.
We will not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent. We may share data with trusted service providers who assist us in operating our platform, subject to strict confidentiality agreements.
Do we use cookies and other tracking technologies?
Yes, CarePet AI uses cookies, web beacons, and similar tracking technologies to enhance your experience. Cookies help us remember your preferences, understand usage patterns, and deliver personalized content. You can control cookie settings through your browser, though disabling cookies may affect certain features of the platform.
How long do we keep your information?
We retain your personal information for as long as your account is active or as needed to provide you with our services. If you request deletion of your account, we will remove your personal data within a reasonable timeframe, except where retention is required by law or for legitimate business purposes such as resolving disputes or enforcing our agreements.
How do we keep your information safe?
We employ industry-standard security measures to protect your personal information. This includes SSL/TLS encryption for data in transit, encrypted storage for sensitive data at rest, regular security audits, role-based access controls, and continuous monitoring for unauthorized activity. While we strive to protect your information, no method of electronic transmission or storage is completely secure.
What are your privacy rights?
Depending on your jurisdiction, you may have the right to access, update, or delete the personal information we hold about you. You may also have the right to object to or restrict certain types of data processing, request data portability, and withdraw consent at any time. To exercise these rights, please contact us using the information below.
If you believe that we have not adequately addressed your data protection concerns, you have the right to lodge a complaint with your local data protection authority. We will make every effort to resolve any concerns before they reach that stage.
How can you contact us about this policy?
If you have questions or comments about these terms, you may reach us through the following channels:
- Email us at hello@carepet.ai with the subject line "Terms Inquiry."
- Visit our Contact Us page to submit your question and receive a response within 48 hours.
- Message us on WhatsApp at +57 318 271 2234 during business hours (Mon-Fri, 8am-5pm COT).